Operations & Office Manager
Full Time • Winsted, CT, Winsted
Benefits:
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
Position
The Marina at Highland Lake is seeking a versatile, high-energy Operations & Office Manager to lead our team in day-to-day business functions. This role is the heartbeat of our small, family-run business; it requires a dependable professional who can seamlessly transition between team management, high-level bookkeeping, and premium customer service. The ideal candidate thrives in a dynamic environment and is committed to maintaining the excellence of our operations.
Schedule
Seasonal Flex (Full-time in summer / Part-time in winter)
Schedule
Seasonal Flex (Full-time in summer / Part-time in winter)
This role follows the natural rhythm of the lake season:
- Peak Season (May–Sept): up to 40 hours/week (Includes one weekend day and summer holidays).
- Shoulder Season (Mar, Apr, Oct, Nov): ~28-32 hours/week.
- Off-Season (Dec–Feb): ~24 hours/week.
Key Responsibilities
Strategic Office Management
- Customer Experience: Deliver first-rate service as the primary point of contact via phone, email, and in-person interactions.
- Financial Oversight: Act as a "Full Charge Bookkeeper" managing all A/R, A/P, and financial records via QuickBooks Online.
- Administrative Leadership: Maintain accurate customer databases for service, storage, and legal contractual agreements.
- Retail Operations: Oversee store inventory, point-of-sale (POS) processing, office equipment/supplies, and overall property aesthetics.
Operational Logistics
- Fleet Management: Respond to inquiries and manage customer reservations for our boat rental fleet. Coordinate boat rental schedules and manage the end-to-end check-in/check-out process.
- Team Leadership: Recruit, train, and schedule seasonal staff; Provide leadership by example; this includes assisting the dock team with fueling and rental transitions during peak 'rush' periods.
- Sales Support: Facilitate sales inquiries for new/used boats and Shoremaster dock and boat lift systems. Manage inventory, digital listings and assist with registration documentation.
Brand & Marketing Support
- Digital Presence: Assist with social media updates and routine website maintenance to support online engagement.
- Collateral: Help coordinate the production of marketing materials and brochures to promote seasonal services.
- Event Support: Provide administrative and onsite assistance for marina events, including boat shows, demo days, and marketing functions.
Qualifications & Skills
- Leadership: Proven supervisory experience with the ability to motivate a seasonal team.
- Technical: Proficiency in QuickBooks Online, Microsoft Excel, and Word is required.
- Communication: Exceptional written and verbal skills and a commitment to outstanding customer service.
- Physical Requirements & Environment: Ability to lift up to 25 lbs. and work outdoors in varying weather conditions.
- Knowledge: Familiarity with boating terminology, boating experience and local lake culture is preferred.
- Professionalism: Maintains a professional appearance and demeanor as a key representative of the marina brand.
Compensation: $25.00 - $30.00 per hour
Your Year-Round Gateway to the Litchfield Hills
Nestled in the picturesque Northwest Hills of Winchester, Connecticut, Highland Lake is a hidden gem for all seasons. Whether you are chasing the summer sun, seeking vibrant fall foliage, or heading to the slopes, we are your premier destination for lake life and local lodging.
Why Choose The Marina at Highland Lake?
We offer a unique blend of high-performance boating and cozy accommodations that you won't find anywhere else in the region:
- Exclusive Boat Dealer: We are the authorized Malibu, Axis, and Avalon dealer for all of Connecticut and Southwestern Massachusetts.
- The Inn at Highland Lake in Winsted: Stay at the Inn at Highland Lake or our private Cottage at Highland Lake.
- Free Guest Perks: Guests staying at the Inn or Cottage enjoy FREE use of kayaks and paddleboats plus exclusive discounts on powerboat rentals.
- Four-Season Adventure: From Boat Rentals and Summer Slips to being the "Base Camp" for Ski Sundown, Ski Butternut, and winter ice fishing, we are open year-round to serve you.
- Certified Service & Storage: Our factory-trained technicians provide comprehensive Service & Storage to keep your boat in peak condition.
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